Terms and Conditions
Returns & Replacements
Iridescence hopes your are completely satisfied with your purchase, however if upon delivery any of your items are just not suitable and you are not 100% satisfied with your purchase you are entitled to a full refund if reported within 14 days of receiving the goods.This will include the postage and packaging if the item has not already been dispatched. If you already have the item after delivery, and wish to return the item please contact us via the contact us page where we will issue you with a returns code and a returns address to send your item. Once we have received the item back we will issue you a full refund less postage costs. Please note after 14 days of receipt we will not accept items being returned.
The only exceptions to this returns policy are on Earrings, this is for health and hygiene reasons. All these items are non-returnable. International customers 22 days of receiving the goods. This includes Christmas/Holiday season buying, we do not offer extensions for gifts. We will replace faulty items free of charge.
Discounts will be taken into consideration on all refunds and on special offers such as By One Get One Free, returns must include all qualifying items for a refund.
Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post or get a proof of posting as we regret that we cannot be held responsible for non-delivery of returned goods. Iridescence is not liable for loss or damage to returned goods lost in transit.
All refunds will be made within 28 days of the date of receipt of returned goods. We will only refund the original bank account or PayPal account and not refund any customs duties from International orders or original postage costs.
International Customers - If you are returning an item for a refund or exchange then the cost of returning the item to us is your responsibility. Please put the word RETURNS clearly on the outside of the packet to avoid Customs Duties which will be deducted off your invoice.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
All discount codes must be entered when placing the order, your order cannot be amended afterwards the redeem voucher box appears during checkout.
Any orders where the discount rules have been calculated in error with a system fault which is out of our control Iridescence has a right to cancel or charge the correct amount.
We accept Paypal and BACS Payment(contact us for BACS) We take your Payment Security very seriously and we want you to know that you need never worry about the safety and security of your credit or debit card information with us.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
The account information held at this website is available to you via your log in. The only records we keep are of your transactions and subscriptions. You can edit / remove your account via the Customer Log In area.
Jewellery and Jewellery Care
All of our jewellery is Nickel free and is of a base metal unless otherwise stated eg, Stainless Steel or Real Silver. To care for your jewellery you should always avoid contact with liquids, hairspray and perfume.
All of our descriptions are as accurate as possible including measurements.
The product images were taken with a digital camera and the colour reproduction may vary depending on the type of monitor you are using. Due to differences of computer monitors, the colours displayed on your screen may vary from the actual colours of the products.Iridescence assumes no liability for inaccuracies or misstatements about products.